FAQ - Shinrai Knives

Clean your knife by hand with warm water and mild soap immediately after use. Dry it thoroughly before storing. Avoid dishwashers, as high heat and detergents can damage the blade and handle.

Wash your board with warm water and mild soap. Never soak it in water or put it in the dishwasher. Apply our maintenance-oil once a month to prevent drying or cracking.

Depending on how often you use it, we recommend sharpening your Shinrai knife 2–5 times per year.

All our knives, cutting boards, and knife blocks come with a 7-year warranty against manufacturing defects.

You can reach our customer service team via email at hello@shinraiknives.com or through the contact form on our website. We aim to respond within 4 hours.

Orders are delivered within 1-3 business days, and shipping is free on orders over €60.

We offer free shipping on all orders above €60.

We use all major carriers, and local courier partners. You’ll be asked to select a
delivery method during checkout.

Please contact hello@shinraiknives.com with your order number and reason for return. We’ll resolve your return request within 4 business hours on weekdays.

You can try our knives at home for 90 days to experience the quality and comfort yourself. If for any reason you’re not fully satisfied, simply contact us at hello@shinraiknives.com within 90 days of receiving your order, and we’ll help you arrange a return or exchange quickly and easily.

Wooden cutting boards are the best choice for your knives. Unlike aluminum or glass boards, which can quickly damage the blade, wood is gentle and helps maintain sharpness. Our wooden boards are also free from chemicals and harmful substances, making them both safe and durable for everyday use.

No, we strongly recommend hand washing your knives. Dishwashers can damage both the blade and handle. Rinse your knife with warm water, dry it immediately, and store it safely for the best longevity.